Privacy Policy

How xenolivarent protects and manages your personal information

Last Updated: 15 January 2025

1. Introduction

xenolivarent operates as a comprehensive budget calendar planning platform, helping individuals and families across the United Kingdom manage their financial planning effectively. We understand that your personal information is valuable, and we're committed to protecting your privacy while providing you with the tools you need for successful financial management.

This privacy policy explains how we collect, use, store, and protect your personal data when you use our services. It also outlines your rights under UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using xenolivarent's services, you acknowledge that you have read and understood this privacy policy. We encourage you to review this document carefully and contact us if you have any questions about how we handle your personal information.

2. Information We Collect

We collect various types of information to provide and improve our budget calendar planning services. The information we collect falls into several categories:

Account Information

Name, email address, phone number, postal address, and account preferences you provide when creating your xenolivarent account.

Financial Planning Data

Budget information, income details, expense categories, financial goals, and calendar entries you input into our planning tools.

Usage Analytics

How you interact with our platform, features used, time spent, and navigation patterns to help us improve our services.

Technical Information

IP address, browser type, device information, operating system, and connection details for security and technical support purposes.

We only collect information that is necessary for providing our services or that you voluntarily provide to us. You have control over most of the information you share with us, and you can choose not to provide certain optional information.

3. How We Use Your Information

Your personal information helps us deliver personalized budget calendar planning services and improve your overall experience with xenolivarent. Here's how we use different types of information:

Service Delivery

We use your account information and financial planning data to provide personalized budget calendars, generate planning reports, send reminders about upcoming financial events, and synchronize your data across devices.

  • Creating and maintaining your xenolivarent account and user profile
  • Processing and storing your budget calendar information securely
  • Sending you important service notifications and updates
  • Providing customer support and responding to your inquiries
  • Improving our platform based on usage patterns and feedback
  • Ensuring the security and integrity of our services
  • Complying with legal obligations and preventing fraudulent activity

We base our data processing on several legal grounds, including your consent, our legitimate business interests, contractual necessity, and legal obligations. You can withdraw your consent for certain types of processing at any time through your account settings.

4. Data Sharing and Third Parties

xenolivarent does not sell your personal information to third parties. We may share your information in specific, limited circumstances to provide our services or comply with legal requirements:

  • Service providers who help us operate our platform, such as cloud hosting services, payment processors, and customer support tools
  • Professional advisers including lawyers, accountants, and auditors who assist us with business operations
  • Law enforcement or regulatory bodies when required by law or to protect our rights and the safety of our users
  • Business partners only with your explicit consent for specific features or services you choose to use

Third-Party Service Providers

When we work with third-party service providers, we ensure they meet our privacy and security standards. These providers are contractually bound to protect your information and use it only for the specific services they provide to us.

In the event of a business restructuring, merger, or acquisition, your personal information may be transferred to the new entity, but only under the same privacy protections outlined in this policy.

5. Data Retention

We keep your personal information only as long as necessary to provide our services and comply with legal obligations. Our retention periods vary based on the type of information and how it's used:

Information Type Retention Period Reason
Account Information Duration of account + 3 years Legal obligations and dispute resolution
Budget Planning Data Duration of account + 1 year Service continuity and data recovery
Usage Analytics 24 months Service improvement and security monitoring
Communication Records 6 years Customer service and legal compliance
Marketing Preferences Until withdrawn Respecting your communication choices

When retention periods expire, we securely delete or anonymize your personal information. You can request earlier deletion of your data by contacting us, subject to any legal obligations that require us to retain certain information.

6. Your Rights and Choices

Under UK data protection laws, you have several important rights regarding your personal information. We're committed to making it easy for you to exercise these rights:

Right of Access

Request a copy of the personal information we hold about you, including details about how we process it.

Right to Rectification

Ask us to correct any inaccurate or incomplete personal information in your account.

Right to Erasure

Request deletion of your personal information when it's no longer needed or you withdraw consent.

Right to Portability

Receive your personal information in a structured, machine-readable format or transfer it to another service.

Right to Object

Object to processing of your personal information for marketing purposes or based on legitimate interests.

Right to Restrict Processing

Limit how we use your personal information in certain circumstances while keeping it stored.

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided below. We'll respond to your request within one month and may ask for identification to verify your identity. Most requests are free, though we may charge a reasonable fee for excessive or repetitive requests.

7. Security Measures

Protecting your personal information is a top priority at xenolivarent. We implement comprehensive security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction:

  • Industry-standard encryption for data in transit and at rest using AES-256 encryption
  • Multi-factor authentication options for enhanced account security
  • Regular security audits and penetration testing by independent security firms
  • Secure data centers with physical access controls and environmental monitoring
  • Employee training on data protection and privacy best practices
  • Incident response procedures for potential security breaches
  • Regular software updates and security patches for all systems
  • Network security monitoring and intrusion detection systems

While we take extensive measures to protect your information, no security system is completely foolproof. We encourage you to use strong, unique passwords and enable multi-factor authentication on your account. If you suspect any unauthorized access to your account, please contact us immediately.

Data Breach Notification

In the unlikely event of a data breach that poses a risk to your privacy, we'll notify you and relevant authorities within 72 hours as required by law. We'll provide clear information about what happened, what information was involved, and what steps we're taking to address the situation.

8. Cookies and Tracking Technologies

xenolivarent uses cookies and similar technologies to enhance your experience on our platform. These small files help us remember your preferences, analyze how our services are used, and provide personalized features:

  • Essential cookies that are necessary for the basic functionality of our platform
  • Performance cookies that help us understand how users interact with our services
  • Functional cookies that remember your preferences and settings
  • Analytics cookies that provide insights into user behavior and platform performance

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some features of our platform. We provide clear information about our cookie use and obtain your consent where required by law.

We also use web beacons and similar tracking technologies in our emails to understand engagement with our communications. You can opt out of email tracking by adjusting your account preferences or unsubscribing from our mailing list.

9. International Data Transfers

While xenolivarent primarily operates within the United Kingdom, some of our service providers may be located in other countries. When we transfer your personal information outside the UK, we ensure appropriate safeguards are in place:

  • Transfers to countries with adequate data protection laws as recognized by the UK
  • Standard contractual clauses approved by UK data protection authorities
  • Certification schemes and codes of conduct that ensure appropriate protection
  • Binding corporate rules for transfers within multinational organizations

We regularly review our international transfer arrangements to ensure they continue to provide adequate protection for your personal information. If you have questions about specific transfers, please contact us for more information.

10. Children's Privacy

xenolivarent's services are designed for adults aged 18 and over. We don't knowingly collect personal information from children under 18 without appropriate parental consent. If we become aware that we've inadvertently collected information from a child under 18, we'll take steps to delete that information promptly.

Parents and guardians can help protect children's privacy online by monitoring their internet use and teaching them about sharing personal information. If you believe we've collected information from a child under 18, please contact us immediately so we can address the situation.

Family Budget Planning

While our platform can be used for family budget planning, the account holder must be an adult who takes responsibility for any family financial information entered into the system.

11. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through your account email address or by displaying a prominent notice on our platform.

We encourage you to review this privacy policy regularly to stay informed about how we protect your personal information. The "Last Updated" date at the top of this document indicates when the most recent changes were made.

Your continued use of xenolivarent's services after any privacy policy changes constitutes your acceptance of the updated terms. If you disagree with any changes, you can close your account or contact us to discuss your concerns.

Contact Us

If you have questions about this privacy policy or how we handle your personal information, we're here to help. You can reach us through several channels:

Email: info@xenolivarent.com Phone: +447715115518 Postal Address: xenolivarent Privacy Team
Tollgate Hotel & Leisure
51 Ripon Rd
Stoke-on-Trent ST3 3BS
United Kingdom

We aim to respond to all privacy-related inquiries within five business days. For urgent matters, please call us directly during business hours.